Date: July 10, 2026
Nookhub ships our Upgrade Broom and Dustpan Set free to every address in the United States and Canada. No conditions, no minimums. Free means free.
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- ORDER PROCESSING — Philadelphia, PA
──────────────────────────────────────────────────────────── Timeline: 1–2 business days from payment confirmation (Monday–Friday, excluding federal holidays). Peak periods or holiday surges may extend processing to 3 business days. Orders confirmed before 1:00 PM EST typically process same-day. Weekend and holiday orders begin processing on the next business day. Each broom and dustpan set passes a dispatch quality check:
✓ Extendable pole: adjusts smoothly across full range (38″–50″), locking mechanism holds
✓ Bristle integrity: all four rows dense and uniform, no shedding
✓ Self-cleaning teeth: comb pulls cleanly through bristles with no snag
✓ Dustpan rubber lip: flush with flat surface, no warping
✓ Clip-on storage: connects and disconnects securely
✓ Packaging: cardboard sleeve protects bristles from flattening Fraud screening may add one business day. If additional verification is needed, we’ll contact you by email.
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- CARRIER & TRACKING
──────────────────────────────────────────────────────────── We select USPS, UPS, or FedEx based on the fastest reliable route. After the carrier scans your package, you receive an email with: → Carrier name and tracking number
→ Estimated delivery window
→ Clickable tracking link Tracking typically activates within 24–48 hours. If your status shows “Label Created” beyond two business days, contact us. Address error? Email support@nookhub.shop immediately. Changes are possible before the carrier scans the package. After scanning, contact the carrier directly.
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- TRANSIT WINDOWS
──────────────────────────────────────────────────────────── Destination Method Window
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Contiguous US (48 states) Ground 3-5 business days
Alaska & Hawaii Ground 5-7 business days
Canada (all provinces) International 4-7 business days
(customs may add time) Averages based on carrier performance. Weather, seasonal volume, and customs processing may extend delivery. Canadian customers: GST/HST/PST and carrier brokerage fees are your responsibility and are assessed at import.
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- DELIVERY DETAILS
──────────────────────────────────────────────────────────── The set ships in a single elongated box, approximately 40″ × 12″ × 4″, weighing around 3 pounds. Carriers typically leave it at your door or nearest secure location. Delivery attempts: 2–3 before return-to-sender. Address types:
✓ Residential and commercial
✓ P.O. Box (USPS only)
✓ APO / FPO / DPO (10–20 business days)
✗ Hotels and temporary addresses without prior arrangement Signature: Not required for standard orders.
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- ISSUES & RESOLUTION
──────────────────────────────────────────────────────────── Package marked delivered, not received:
① Wait 1 business day — scans can precede physical delivery
② Check with neighbors, side doors, behind planters or porch furniture
③ Call the carrier for GPS confirmation with your tracking number
④ Still missing after steps ①–③? Email us within 7 days. We file a carrier investigation. Not recovered → replacement or refund. Damaged box on arrival:
→ Photograph the box before opening
→ Photograph any damage to the broom, bristles, dustpan, or teeth
→ Email photos + order number within 48 hours
→ Keep packaging for carrier inspection
→ We ship a replacement at no cost to you Delayed:
→ 5+ business days past the estimate? Let us know. We’ll escalate.
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- ORDER CANCELLATION
──────────────────────────────────────────────────────────── Email support@nookhub.shop. Three scenarios: → Before processing: Canceled, full refund
→ During processing: We attempt intercept. Success = full refund
→ After carrier pickup: Cannot cancel. Return per our Return Policy after delivery
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Contact:
Email: support@nookhub.shop
Phone: +1 (484) 479-4626
Mail: Nookhub
599 Market St
Philadelphia, PA 19106
Hours: Monday–Friday, 9:00 AM–6:00 PM EST